Shipping & Delivery Policy

1. Shipping Information

At Mazzati Store (🌐 mazzati.store), we offer free shipping on all orders across Mexico.

Our goal is to provide a seamless shopping experience by delivering high-quality imported products to your doorstep.

2. Delivery Timeframes

📌 Estimated Delivery Time:

  • Standard delivery takes 8 to 18 business days.
  • In exceptional cases, shipping may take up to 30 business days due to customs processing, high demand, or courier delays.

📌 Processing Time:

  • Orders are processed within 1 to 3 business days before shipment.

📌 Tracking Your Order:

  • Once your order is shipped, we will send a tracking number to your email.
  • You can track your order through our carrier’s website.

3. Shipping Conditions

✔️ Delivery Address:

  • Ensure that your shipping address is complete and correct.
  • We are not responsible for delivery failures due to incorrect or incomplete addresses.

✔️ Delivery Attempts & Rejected Packages:

  • If the carrier is unable to deliver the package due to an incorrect address or multiple failed attempts, the order may be returned to us.
  • If the package is returned, the customer may be responsible for reshipping costs.

✔️ Lost or Delayed Packages:

  • If your package is delayed beyond 30 business days, please contact help@mazzati.store.
  • We will investigate the issue and provide assistance in resolving the matter.

✔️ Customs & Import Duties:

  • All products are imported, and customs processing may affect delivery times.
  • Customers are responsible for any applicable import duties, taxes, or fees imposed by local authorities.

4. Damaged or Missing Items

📌 Damaged Packages:

  • If your package arrives damaged, take photos and contact us immediately.
  • We will assess the situation and provide a resolution, which may include a replacement or refund.

📌 Missing Items:

  • If any items are missing from your order, contact us within 48 hours of delivery.
  • We will verify the issue and send the missing items or offer compensation.

5. Contact Information

For shipping inquiries, reach out to our support team at help@mazzati.store.